A suspended Steam account does not mean the account has been VAC banned. For more information about the VAC system, please view this article. Check the contact e-mail address for your Steam account to see if Steam Support has contacted you regarding the reason your account was suspended - accounts may be temporarily suspended pending verification of purchase information or account ownership. Steam Support does not automatically contact the owners of suspended accounts in most circumstances.
All accounts in a user's possession for any of the following activities will be suspended:.How Steam Refund Works! (How to refund+When You'll get the Money)
This includes using an unauthorized "hacked" Steam client to access Steam, attempting to register fake CD Keys or attempting to register a CD Key which has been published on the internet. Any fraudulent credit card use, credit card chargebacks, or Paypal chargebacks regardless of when the transaction occurred.
Never accept a gift from an unknown user. Any accounts tied to a redeemed gift from a fraudulent source may be suspended. This includes contacting other users outside of Steam or over the Friends network under a misleading screen name or e-mail address i.
Please see the Steam Subscriber Agreement and Online Code of Conduct if you have any questions about the policies which govern Steam account use and account termination. All rights reserved. All trademarks are property of their respective owners in the US and other countries.
Visit Steam Discussions. Related Articles. Recovering a Stolen or Hijacked Steam Account. Steam Account Use.All refund requests are handled through help. Valve will, upon request via help. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it. Approved refunds can take up to 7 days to appear in your account — however, refunds to international payment methods may take longer.
Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days — wait time for international payment methods may vary. Please review your recent purchase history; you may have used the funds to make another purchase! Purchases made significantly outside of the 14 day refund window are not eligible for a refund request.
If you feel that there has been an error in the handling of your refund inquiry, please submit another request at help. The request will be reviewed by another Valve employee. If you have not already requested a refund, make sure the purchase is eligible and submit a request here. If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature.
No, playtime and achievements will not be removed from your Steam Community Profile. To learn more about Steam Profile privacy click here. All rights reserved.
I tried to refund an older purchase of mine, but it looks like I can't. What can I do? My refund request was denied. Can I contest this decision? I bought a game right before it went on sale. Can I get a refund and repurchase it at the sale price?
Is there a limit to how many purchases I can request a refund for? If I refund a game, will my playtime and achievements be removed from my Steam Community Profile?
Where Refunds Apply
How do I request a refund? Please note that approved refunds may take up to 7 days to process. You can submit any number of refund requests for eligible purchases. Problem with Steam? Help Me With My Issue.When you swipe your card at a store, where does the money go? Sometimes, transactions show as pending because the purchase or payment was made after p. It usually shows up mixed in your pending transactions.
These charges could be a merchant verifying funds for purchased goods, or it could be a scammer. They come from gas stations, hotels, and rental car companies and they are used as temporary preauthorization from your credit card company.
The charge will disappear when the final amount of your transaction is no longer pending. The dollar is never taken from your account. This can be confusing, because pending transactions do count against your available credit, but are not counted as part of your outstanding balance. Because they are pending and the final amounts may changemaking a payment to cover pending charges is a prepayment. Follow these steps to dispute a credit card charge :.
You will be notified that your dispute was either denied or approved. If the dispute is approved, the charge will be reversed or refunded to your card and no interest will be charged on that purchase. If denied, you will receive an explanation letter.
Keep in mind that pending transactions work both ways. While it usually reflects a purchase, making a credit card payment after p. Tylene is a freelancer in Boise, Idaho. She's a self-taught personal finance hacker with zero debt. She eats avocado toast for breakfast. Related Posts.The recipient will receive the gift as an attractive e-mail card with a personal message from you and instructions to redeem the game.
A Steam gift purchase is a one-time transfer—after the recipient has redeemed and installed the gift, it is now a part of his or her Steam games collection. Also note that you may only gift new purchases—you may not transfer games you already own. To give a gift to a friend or family member, locate the game you would like to gift on the Steam Storefront and then click the "Add to cart" button.
When you select the "Purchase as a gift", you'll be presented with a list of your Steam friends, from there you can select who you'd like to receive your gift. If you'd like to send it to someone who's not listed, you'll have to add them to your Steam friends list. This helps ensure your gift is going to make it to the right person. After you've chosen a friend to receive the gift, you can click the "Schedule delivery When that time comes, we'll automatically send the gift to your friend and also send you an email letting you know your gift has been delivered.
You may take a few moments to add a special message to the gift recipient. When they receive your gift, your special message will be displayed for them in Steam and they will also receive your gift message via e-mail. Steam currently accepts the following payment methods.
Once your purchase is complete, please print your receipt for your records and store the hard copy in a safe place. You will also receive an e-mail receipt verifying your purchase. Your friend will receive an e-mail message, including your personalized gift message, notifying them that they have received a gift. Your friend will also receive a gift notification in the Steam client.
You can check the status of all your gifts on your Steam Inventory page. You can also access this from the Steam client - Within Steam, click on "Games" in the main menu, then select "Manage gifts and guest passes When your gift is sent to your friend, they'll have the option to accept or decline the gift. Once they do, we'll send you an email letting you know.If you are attempting your purchase through the Steam website, please try purchasing through the Steam application, or vice versa.
Disable or completely remove any IP proxy or VPN software that you may be using, restart your computer, and test your purchase again. All transactions that are initiated through anonymous proxies will be declined by Steam.
If you are unable to complete a purchase, contact Steam Support with detailed information, including your Steam account name and the exact error message that you are seeing. Ensure that any IP proxy or VPN software that you may have is disabled and attempt your purchase using the billing address as it appears on your bank statement.
If the issue persists, contact Steam Support and be sure to include your Steam account, the country that you are from, and the country that you are currently visiting. If the error message that you receive when failing a purchase contains the words "temporary hold," you may have failed an AVS address verification or CVV2 3-digit code on the back of the card check with your bank.
In these cases, most banks will still allow the purchase to go through, setting the funds for the purchase amount aside, despite this information being incorrect. Steam will always decline a transaction that fails an address or CVV check. Steam will not collect the funds that your bank has put on hold. Your bank will release the funds to you at a later date per their policy. This can often take up to 10 business days. Most gift cards require that you register them on the gift card issuer's website before they can be used for online purchases.
Information regarding this process can usually be found through a web address that is printed on the back of the card itself. If you have not registered your gift card before attempting a purchase, it's likely that the issuer has put a hold on the card for the failed purchase amount.
Your purchase has not been completed. Please contact Steam Support.
Where Refunds Apply
Your credit card information has been declined by your credit card company due to an incorrect address being entered. Your credit card information has been declined by your credit card company. Your Purchase could not be completed because it looks like the currency of funds in your Steam Wallet does not match the currency of this purchase.
My purchase attempts are failing. What can I do? I am currently travelling to another country, and my purchases are failing. How can I resolve this issue? My prepaid gift card is not working with Steam. Problem with Steam? Help Me With My Issue.Inside, you can see all game purchases and money added to your Steam wallet. On top of that, you can get options for each purchase. Below, you can find a quick guide for how to access your purchase history in the Steam client.
For example, you can change your email address, add Steam guard, change your mobile number and view licenses. Inside are all of your purchases and other transactions since you created your account. You can select each one to see more details about them, whilst purchases in the last 2 weeks are eligible for a refund if you meet the requirements. To get a refund on a purchase, Steam support states that you must have owned the game less than 2 weeks and have less than 2 hours of playtime.
Steam - Purchase Pending. Joined Dec 26, Messages 2, I bought the Orange Box at Best Buy a few hours ago, installed it was already logged into my steam id for CS:Sand then began playing. My video drivers crashed hard, couldn't reset the video resolution of my desktop, result of my video card being old most likelyand I restarted.
Any idea how long this takes? Been 3 hours since I installed it now Was right in the middle of my first ever HL2 experience I also just beat Half-Life single player again over the last week. The graphics on the opening sequence alone blew me away when I booted up HL2. Starting to get the gaming bug again Tekara [H]ard Gawd.
Joined Jan 6, Messages 1, You might want to call up your credit card company to see if they haven't put a hold on the purchase as apart of the their fraud prevention.
Ugh, bought it on a debit card Bank says it may take up to three business days to finish "pending". If I had known this I would have either bought it online or just payed cash. Gabe3 2[H]4U. Joined May 23, Messages 3, But he bought the game at bestbuy. Theres shouldn't be any pending unless he boughtt he game over steam online. Even so, I bought TF2 with my mastercard gold debit card and it let me play instantly. It took about 2 days for the payment to clear on my bank account.